Order Status
You can look up your order by entering the order number and your email here.
You can look up your order by entering the order number and your email here.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.goaxil.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
This site is being monitored by one or more third-party monitoring software(s), and may capture information about your visit that will help us improve the quality of our service. You may opt-out from the data that https://doublesmart.digital is collecting on your visit through a universal consumer options page located at https://doublesmart.digital/Unsub/unsub.html
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We also will use your information to send you promotional emails as well as advertising on other websites.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@goaxil.com or by mail using the details provided below:
120 E 13065 S Suite 203
Draper, UT 84020
Standard one (1) year warranty covering all manufacturing or general repair issues.
AXIL Limited Extended Warranty – Add an extended warranty on to your product for a fraction of the cost of the original cost of the product.
All AXIL products come with a 30 day return policy. To return a product call (866) 422 5502. All items must be in original condition. Custom products are subject to a minimum restocking fee of 10% of the purchase price. Damaged or missing product will not be reimbursed. All shipping costs are the responsibility of the customer. Customers will be reimbursed in the same manner as the original purchase within 30 days of receipt.
SECURITY
All Transactions are secure with Secure Sockets Layer (SSL) Encryption, the industry standard, for encrypting all personal information, including name, address, and credit card numbers. When you order from us all your personal information is protected.
PAYMENTS
It’s easy to make a purchase at AXIL. You can pay for your order with any major credit card via Paypal or Authorize.net.
SHIPPING
All orders are shipped from the USA by UPS or USPS or FedEX. All orders are shipped within1-3 business days on in stock orders and 4-5 weeks for custom orders.
DELIVERY TIMES
Delivery is subject to availability. Items that are out of stock will be shipped as soon as possible upon being restocked. Please take shipping time into consideration when placing your order. Once your order ships delivery across the USA and Canada is usually takes 5-7 business days.
RETURNS/EXCHANGES
Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening. If you are not satisfied with your order, you may exchange or return your product.
For your convenience, we accept returns by mail for orders that were shipped directly to you. Please contact us to request your Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as when you purchased it.
Please note: Our 30-day return policy begins on the date your item(s) are delivered to you.
All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material. IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.
Excludes orders for plugs. Custom products are subject to a 10% restocking fee.
All shipping costs are the responsibility of the customer and are nonrefundable.
